Privacy Policy
Your privacy and data security are our top priorities
Indian Administrative Reforms and Public Grievances Council
Committed to Privacy & Data Protection | info@indianpgcouncil.com
Our Commitment to Privacy
The Indian Administrative Reforms and Public Grievances Council (IPGC) is deeply committed to protecting the privacy and personal information of our members, staff, and most importantly, citizens who submit grievances. We recognize the sensitive nature of the information shared with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal data. We comply with all applicable Indian data protection laws. Our privacy practices align with our mission to serve the public with integrity and confidentiality.
Information We Collect
We collect various types of information: Personal Identification Information (name, contact details, ID documents for verification); Grievance and Case Information (details of the complaint, involved government agencies/officials, supporting evidence, legal records); Membership Information (designation, duties performed, fees paid); Donation Information; and Technical Information (IP address, browser type, cookies). We collect information directly from you (via submissions/membership forms) and from public domain sources (for investigation).
How We Use Your Information
We use collected information for legitimate purposes: Grievance Investigation and Redressal (submitting applications, communicating with authorities, legal drafting); Membership Management and Duty Tracking; Communications (responding to inquiries, providing updates); Legal and Compliance (statutory filings, audit, fraud prevention); and Council Operations (maintaining website functionality, analytics). We do not sell, rent, or trade personal information to third parties for commercial purposes.
Information Sharing
We share personal information only when strictly necessary for the purpose of grievance redressal or legal compliance: Government and Regulatory Bodies (sharing grievance details with relevant administration or court); Service Providers (IT support, legal counsel, auditors); and Legal Requirements (when required by law or court order, to protect rights or safety). We implement appropriate safeguards when sharing information, especially sensitive case details.
Data Security Measures
We implement technical and organizational security measures to protect your data. This includes secure servers, access controls, employee training on data protection, and documented security policies. Given the sensitive nature of grievance data, we prioritize confidentiality and restrict access on a need-to-know basis. Users are responsible for maintaining the confidentiality of their credentials.
Your Rights and Choices
You have the right to: Access and Correct personal information; Withdraw Consent for processing (subject to legal or operational constraints necessary for case management); Request Data Deletion (subject to legal retention requirements). To exercise these rights, contact us using the information provided. We will respond to requests within 30 days and may require identity verification.
Cookies and Tracking
Our website uses cookies (Essential, Performance, Analytics) to improve functionality and understand usage. Information collected includes pages visited, device info, and user preferences. You can modify your browser settings to decline cookies, but this may affect website functionality.
Data Retention
We retain personal information only as long as necessary for the purpose for which it was collected, or as required by law (e.g., tax compliance, legal investigation records). Grievance records are retained for a period necessary for audit, legal defense, or future reference regarding administrative reforms. When the retention period expires, we securely delete or anonymize the information.
Changes to Privacy Policy
We may update this Privacy Policy periodically. Significant changes will be posted on our website and the effective date clearly indicated. Continued use after policy changes constitutes acceptance.
Changes to Privacy Policy
We may update this Privacy Policy periodically: Notification - significant changes will be prominently posted on our website, communicated via email to registered users, announced in newsletters, and the effective date clearly indicated. Types of Changes - we may modify information collection practices, update security measures, add/remove service providers, enhance user rights, or clarify policy language. Your Continued Use - continued use after policy changes constitutes acceptance. If you disagree, you may discontinue services and request data deletion subject to legal obligations. Material Changes - for material changes affecting your rights, we will seek renewed consent where required by law and provide clear notice and opportunity to opt-out. Policy Version - current version dated upon implementation. Previous versions available upon request. We encourage periodic review of this Privacy Policy to stay informed about how we protect your information.
Contact Information
For privacy-related questions, concerns, or to exercise your rights, please contact: Email: info@indianpgcouncil.com, Phone: +91-9403890321 or +91-8797779888, Address: Krishna Nagar, Road Number 01, Gour Basti, Mango, Jamshedpur – 831012, Jharkhand, India. We are committed to resolving all privacy concerns fairly and transparently.
Contact Information
For privacy-related questions, concerns, complaints, or to exercise your rights, please contact: Privacy Officer: Raghavendra Hadora, M.Sc (Agri), Ph.D (Hort.), Director – GIRIDHARE EDUCATIONAL AND SOCIAL WELFARE FOUNDATION. Email: geswfoundation@gmail.com, Phone: +91 8951715545 or +91 9449121785, Address: 4th Main 1st Cross Gourishankara Nagara, Ranebennur – 581115, Karnataka, India. Grievance Redressal - we will acknowledge receipt within 48 hours, investigate and respond within 15 business days, escalate unresolved matters to senior management, and maintain confidentiality throughout. Types of Requests - access to personal information, correction of inaccurate data, deletion of information, withdrawal of consent, opt-out of communications, complaint about privacy practices, or questions about this policy. Information Required - please provide full name, contact information, specific request nature, and relevant details for efficient processing. We may require identity verification before processing requests. External Recourse - if unsatisfied with our response, you may approach relevant regulatory authorities or consumer forums. We are committed to resolving all privacy concerns fairly and transparently.
Contact Us
For questions, complaints, or requests regarding this Privacy Policy, please contact us below:
Address
Krishna Nagar, Road Number - 01, Gour Basti, Mango, Jamshedpur, District - East Singhbhum, Pin Code - 831012, Jharkhand, India
Last Updated: April 17, 2026
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