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Terms and Conditions
Guidelines for Using Our Services
Indian Administrative Reforms and Public Grievances Council
Bharatiya Prashasnik Sudhar Evam Jan Shikayat Parishad | info@indianpgcouncil.com
Acceptance of Terms
By accessing and using the services, website, resources, or membership programs provided by the Indian Administrative Reforms and Public Grievances Council (IPGC) (Registered Name: Bharatiya Prashasnik Sudhar Evam Jan Shikayat Parishad), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These terms govern your use of our website (indianpgcouncil.com), participation in our reform/grievance initiatives, donations, and all interactions with our council. If you do not agree with any part of these terms, please discontinue use of our services immediately. We reserve the right to modify these terms at any time, and continued use after modifications constitutes acceptance of the updated terms.
About Our Council
The Indian Administrative Reforms and Public Grievances Council is a registered organization (ITA 1882, Registration No.: 2020/JSR/4050/BK4/342) and is registered with NITI AAYOG (JH/2021/0281430). Our registered office is located at Krishna Nagar, Road Number 01, Gour Basti, Mango, Jamshedpur – 831012, Jharkhand, India. Our mission is to promote administrative reform, reduce corruption, and provide an effective platform for citizens to resolve problems and secure their constitutional and human rights with the cooperation of Government, State, and District administrations.
Use of Services and Membership
Our Council offers services including independent investigation of grievances, legal advocacy, RTI filing support, and public awareness campaigns. Participation in any initiative or membership is subject to our internal policies and capacity. We reserve the right to accept or decline participation requests based on our assessment of merit, legal standing, resource availability, and ethical considerations. Members and participants must provide accurate information and adhere to principles of honesty and integrity. Misrepresentation or fraudulent information may result in termination of membership or support. All participants must cooperate with our staff and maintain a dignified environment. We strive to provide effective support but cannot guarantee specific legal or administrative outcomes.
Donations and Contributions
All financial contributions made to the Indian PG Council are voluntary and intended to support our charitable, legal, and operational objectives. Contributions are made without expectation of specific returns, except for tax receipts as applicable under Indian law. We accept donations through various secure channels. All monetary donations are processed securely. Tax exemption certificates will be provided as per applicable Indian tax laws. Donations are generally non-refundable except in cases of technical errors, duplicate payments, or fraudulent transactions. For refund requests, please refer to our Refund Policy. We reserve the right to utilize donations for the charitable purpose for which they were given or for general operational purposes if no specific designation was made.
Volunteer/Member Code of Conduct
Members and volunteers are essential to our Council. By enrolling as a member or volunteer, you agree to: uphold the principles of the Indian Constitution; act with integrity and honesty; maintain confidentiality of all grievance information; abide by the member duties (e.g., filing RTI applications, conducting local awareness sessions); and represent the Council professionally. The Council reserves the right to terminate membership or participation based on misconduct, violation of ethical standards, or organizational needs. Members are not employees and are not entitled to employment compensation or benefits.
Intellectual Property Rights
All content on our website including text, logos, registration details, mission statements, and compilation of materials is the property of the Indian Administrative Reforms and Public Grievances Council. The IPGC name, logo, and related marks are protected. You may view content for personal, non-commercial use only. Any commercial reproduction, distribution, or modification of our content requires prior written permission from the Council.
Website Usage and Conduct
Users of our website agree to use services only for lawful purposes. Prohibited activities include: unauthorized system access, transmitting harmful code, harvesting user information, impersonating any entity, and posting inappropriate content. We reserve the right to monitor usage, remove content, and terminate access for violations. We may cooperate with law enforcement authorities in investigating illegal activities.
Privacy and Data Protection
We are committed to protecting your privacy and personal information, especially concerning sensitive grievance data. Our collection, use, and disclosure of personal data are governed by our Privacy Policy, which complies with Indian data protection laws. By using our services, you consent to the collection and processing of your information as described in our Privacy Policy. Users are responsible for maintaining the confidentiality of their account credentials.
Limitation of Liability
To the fullest extent permitted by Indian law, the Indian Administrative Reforms and Public Grievances Council, its officers, employees, and members shall not be liable for any direct, indirect, incidental, special, or punitive damages arising from use or inability to use our services, participation in our initiatives, reliance on information provided, or any other matter relating to our services. This limitation applies whether the alleged liability is based on contract, tort, or negligence.
Indemnification
You agree to indemnify and hold harmless the Indian Administrative Reforms and Public Grievances Council, its officers, and members from any claims, liabilities, damages, or expenses arising from your violation of these Terms and Conditions, your violation of any rights of another party, or your negligent conduct.
Third-Party Links and Content
Our website may contain links to government portals, research materials, or partner organizations. We do not endorse, control, or assume responsibility for third-party content, policies, or practices. We are not liable for damages arising from your use of linked websites.
Modification of Services
We reserve the right to modify, suspend, or discontinue any aspect of our services, programs, or website at any time without prior notice. Continued use of our services after modifications constitutes acceptance of the changes.
Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts located in Jamshedpur, Jharkhand, India.
Termination
We reserve the right to terminate or suspend your access to our services or membership immediately, without prior notice, for any reason including breach of these Terms, fraudulent activity, or harmful behavior.
Contact Information
For questions, concerns, or grievances regarding these Terms and Conditions, please contact us at: Email: info@indianpgcouncil.com, Phone: +91-9403890321 (National Helpline) or +91-8797779888 (WhatsApp), Address: Krishna Nagar, Road Number 01, Gour Basti, Mango, Jamshedpur – 831012, Jharkhand, India. We are committed to addressing all concerns promptly and fairly.
Contact Us
For questions, complaints, or requests regarding these Terms and Conditions, please contact us below:
Address
Krishna Nagar, Road Number - 01, Gour Basti, Mango, Jamshedpur, District - East Singhbhum, Pin Code - 831012, Jharkhand, India
Last Updated: April 17, 2026